With teams staffed across our U.S. regional offices, EXCEL can serve as an extension of a client's support team, or provide turn-key, 24X7 support services. Our staffing model, which includes a full service help desk, is able to supplement the core team as necessary and provide clients with greatly enhanced flexibility in addressing software maintenance and support needs.

Our Application Maintenance and Management services encompass such activities as:

• Version upgrades
• Version enhancements
• Comprehensive user support
• Technical troubleshooting
• Performance monitoring
• Performance testing
• Quality assurance testing
• Documentation development and maintenance

EXCEL carefully outlines service level requirements, customizing our maintenance process for unique client needs. We bring to each project a strong methodology for application maintenance, based on the Rational Unified Process (RUP) and PMI based project management methodologies.