Lifecycle Support
& Maintenance

EXCEL provides complete lifecycle support that includes configuration management, operations and maintenance, change proposals, technology upgrades and refreshes, and performance monitoring and assessments.

Full Range of Contract Services

• Network operation, analysis, and recovery
• Routine network software and hardware replacement
• Performance monitoring that includes system availability analysis
• Network database backup and restoration monitoring
• Audit trail and ID and password administration
• First echelon maintenance
• Helpdesk and service management

We established and operate our own helpdesk to provide long-term customer service and support. We also have the computer and manpower resources needed to operate helpdesks either in or in support of customer facilities.