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Technology Solutions That
Keep You A Step Ahead
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:: ENM Home :: ENM Services :: ENM Shared Services
Support for Servers
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| Fault Management
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| Reactive:
| Identify, isolate, and resolve server-related outages and problems.
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| Proactive:
| Establish and monitor up to ten thresholds at the hardware and operating system levels. Mandatory thresholds monitored are: (1) primary disk space, (2) physical memory utilization, and (3) CPU utilization. |
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| Performance Management
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| Standard:
| Provide fault management services and reports that depict detailed performance information at both the hardware and operating system levels.
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| Enhanced:
| Provide also for establishing and monitoring thresholds for database and application level server functions. |
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| Configuration Management
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| Assets:
| Build and maintain an asset database of server configurations, service history, scheduled maintenance, and warranties.
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| Admin:
| Provide all of the above identified services plus remote performance of the day-to-day system administration activities required for running an enterprise operation of up to 500 accounts.
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| Change:
| Provide complete design, engineering, and implementation services for pre-planned and emergency server moves, adds, and changes. |
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| EXCEL’s award winning EFITS program is available to provide on-site repair for outages that cannot be resolved remotely
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